Welcome to the store at BuddyHolly.com!
When shopping here, rest assured that you are supporting Buddy Holly and BuddyHolly.com! Thank you for your support and we hope you enjoy your shopping experience!
The Official Community of Buddy Holly operates this Store in partnership with official COMMUNITY Corporation and MyMusic.com.
official COMMUNITY Corporation (OC) is an industry leader in developing and managing artist websites, online stores and music communities. OC uses its expertise and leverages the best industry resources to maintain high usability, security and privacy standards on The Official Community of Buddy Holly, so fans can benefit the most, and artists have peace of mind knowing their fans are well looked after.
MyMusic.com provides product fulfillment and shipping for all orders through this store. Their systems are integrated with this store to provide seamless, rapid and secure service for our customers.
This combination of dedicated customer support, world-class retailing experience, and top-notch technical systems ensures that our customers have the most reliable, secure (and best of all!) cheapest online shopping experience possible.
You can also have peace of mind in knowing that you're dealing directly The Official Community of Buddy Holly!
Our sincere thanks to you for shopping on The Official Community of Buddy Holly. We appreciate your support and trust.
In this section you will find information on:
- Why Ordering through The Official Community of Buddy Holly is Secure
- Browsing through The Official Community of Buddy Holly Catalog
- Product Pricing
- Product Availability and Delivery Estimates
NOTE: If there are any exceptions to these policies on a per-product basis they will be noted on the individual product pages. It is your responsibility to be aware of these policies and any exceptions outlined on the product pages before submitting your order.
Why Ordering through The Official Community of Buddy Holly is Secure
The Official Community Corporation provides our customers with the fastest, most secure and reliable network services available. When you place an order The Official Community of Buddy Holly, your information is protected by 128-bit Secure Socket Layer (SSL) certificate encryption provided by GeoTrust.
Your transaction information, including credit card information, is kept safely behind firewalls in the Official Community data centre to protect against outside intrusion. The server where your information is stored is password protected to ensure security within this environment. The password is regularly changed. In addition to protecting the information on our servers through encryption and password protection, credit card information stored with an order is removed once the order has been completed.
We take utmost care by keeping our systems up to date with the latest technology and security features to ensure that your credit card information is kept safe; including adhering to the latest standards for data handling provided by Visa and MasterCard.
Browsing through The Official Community of Buddy Holly Catalog
In this section you will find information on:
Product Descriptions
The Official Community of Buddy Holly attempts to maintain product descriptions that are as accurate as possible. However The Official Community of Buddy Holly does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. Unless the item purchased is remarkably different than advertised, The Official Community of Buddy Holly will not exchange it or offer a refund. Please see the Returns Policy section for more information.
Product Pricing
We cannot confirm the price of an item until you place your order. Sometimes your browser or Internet Service Provider (ISP) may cache our store pages outside of our control which could cause an older price to be shown. The price shown in the shopping cart and checkout pages will be deemed to be final.
We do NOT charge your credit card until after your order has entered the shipping process where our supplier has been notified to ship your product.
Despite our best efforts, a small number of the items in our catalog may have incorrect pricing. If we discover an incorrect price, we will do one of the following:
- If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
- If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Product Availability and Delivery Estimates
The availability of items on The Official Community of Buddy Holly is indicated on the product page for each item. This is only an estimate and NOT A GUARANTEE, but it is a good indicator of when you can expect your order to be shipped. Please keep in mind that we process and ship orders only during business hours from Monday through Friday. We do not process orders or ship orders on Saturday, Sunday, or Canadian statutory holidays.
If you ordered multiple items, and the availability of these items differ, The Official Community of Buddy Holly will make an effort to ship items separately, as they become available, so that the readily available items reach you sooner. However, the shipping charges will not exceed what you had originally authorized. Orders of this nature are only charged ONCE for shipping, regardless of the number of separate shipments sent.
Here is what you can expect when the availability for a product is indicated as:
- Usually ships in 1 - 3 business days: This item is stocked on a regular basis and should be available for shipment immediately. However, there is a possibility that in periods of sudden demand, our suppliers may run out of stock for a day or two, and therefore, so will we.
- Usually ships in 3 - 10 business days: This item has low inventory and may not be in stock when you place your order. We get stock on a daily basis from our suppliers so turn around time will be within a few days (usually between three (3) to ten (10) business days)
- Usually ships in 1 - 3 weeks: This item has a low inventory and may not be in stock when you place your order. The turn around time from our supplier is longer due to unavailability. As soon as we receive stock from our supplier, we will ship your order.
- Usually ships in 3 - 5 weeks or this item has limited or unknown availability: This item may come from a small, independent supplier or from a supplier outside of Canada. As a result, the delivery time of the product is difficult to predict. We cannot guarantee how long it will take to fill a special order item and there may be a considerable delay receiving the order. However, if possible, we will do our best to communicate some estimate to you via email when you place the order. If a special order item is on back order for more than thirty (30) days, we will contact you by e-mail and give you the option to cancel or continue to wait for your order.
- Back Orders and Advance Orders: If we don't have a particular item in stock when you order it, we'll let you know by e-mail. In the case of advance orders, we'll let you know if the album release is delayed for whatever reason.
IMPORTANT NOTE: If an item becomes UNAVAILABLE by the supplier, we will contact you by e-mail.
Placing your Order with The Official Community of Buddy Holly
In this section you will find information on:
- Payment Methods
- Multi-Currency Ordering
- Shipping Rates and Delivery Estimates
- Undeliverable Packages
- Taxes
- Customs Charges
- Changes to Your Existing Orders
- Order Confirmations
- Order Limitations/Cancellations
- Termination of Use
Payment Methods
The Official Community of Buddy Holly accepts both Visa and MasterCard credit cards.
Your transaction information, including credit card information, is kept safely behind firewalls in the Official Community data centre to protect against outside intrusion. The server where your information is stored is password protected to ensure security within this environment. The password is regularly changed. In addition to protecting the information on our servers through encryption and password protection, credit card information stored with an order is removed once the order has been completed.
We take utmost care by keeping our systems up to date with the latest technology and security features to ensure that your credit card information is kept safe; including adhering to the latest standards for data handling provided by Visa and MasterCard.
Multi-Currency Ordering
When placing an order with The Official Community of Buddy Holly, you may select to be charged in either Canadian dollars (CAD), US dollars (USD), Euros (EUR) or Great Britain Pounds (GBP). When shopping, you will have the option of changing the billing currency to the one that you desire.
If your credit card’s issuing financial institution bills you in a different currency than the one you placed your order in, they may convert this amount into the currency for which they issue your credit card statement in. Please contact the financial institution who issued you the credit card if you have questions regarding conversion to your billing currency.
Shipping Rates and Delivery Estimates
Your shipping cost is calculated at the time of checkout. The shipping cost is dependant on the destination, the quantity and the weight of the items you ordered, and the method of delivery you selected. You will have the opportunity to review shipping charges before you are required to finalize and submit your order.
All orders will be processed and shipped within one business day of receipt, unless otherwise stated. Shipping times depend on the destination and the method of shipment selected by the customer.
As noted earlier, all orders are shipped from Canada, unless otherwise noted. Orders shipped outside of Canada can get delayed at the customs at the destination country. So please allow for up to one week beyond the expected date of arrival before following up with us.
Also note that if you ordered multiple items, and any of the items is on back-order, The Official Community of Buddy Holly may ship items as they become available with shipping charges not to exceed what you had originally authorized. Orders of this nature are only charged ONCE for shipping, regardless of the number of separate shipments sent.
Undeliverable Packages
A shipment may be returned to us as undeliverable. This could happen because:
- Address is Incorrect – If the address that is provided during the order process is incorrect or outdated, the shipment is typically returned to us by the carrier or unintended recipient. If the package is returned to us we will refund the amount of the product excluding the shipping charges.
- Failed Delivery Attempt - Most of our carriers make three attempts to deliver a package. If the driver feels it is unsafe to leave a package they will take it to a local post office or carrier’s outlet for pickup and leave a delivery notice in its place. It is your responsibility to act upon this notice before they declare the package undeliverable (which varies from carrier to carrier and is usually outlined on the notice).
- Refused by Recipient – If a recipient is not expecting a shipment, they may refuse the package if they believe it was sent to them in error. So in the event that you are sending a package to a recipient other than yourself you may want to let the recipient know that a shipment is on the way.
When we receive a returned package that is marked as undeliverable, we issue a full refund (excluding shipping charges). At this time we are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order.
If you suspect that your order cannot be delivered as addressed and you have not received confirmation of its return or refund after four (4) weeks from the estimated delivery date, please contact us using one of the methods outlined in the Contacting Us section.
Taxes
The following taxes may apply to your order:
- For orders being shipped to Canada, the Goods & Services Tax (GST) will be charged.
- For orders being shipped specifically to the Canadian province of Ontario, the Provincial Sales Tax (PST) will also be charged.
- For all other regions, no sales taxes will be applied.
Customs Charges
All products are shipped from Canada as mentioned earlier, unless noted otherwise. The Official Community of Buddy Holly does not charge any custom duties on International shipments. But due to the border-crossing, your order may be subject to import duties and taxes. These taxes are levied once your shipment reaches your country. Additional charges for customs clearance may also be incurred by the shipping carrier and passed on to you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country we recommend that you should contact your local customs office if you have any additional questions. Additionally, when ordering from The Official Community of Buddy Holly, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Neither The Official Community of Buddy Holly nor its partners can be held responsible for international taxes or levies charged for your order.
Changes to Your Existing Order
If you wish to make changes to an order before it has shipped, please contact us using one of the methods outlined in the Contact Us section. Since we process orders soon after they are placed in order to ship them to you as fast as possible, there is a very short window in which the orders can be modified, if at all. Once an order has entered the shipping process, it is impossible to locate and make changes to any order due to the volume of orders we ship each day.
Please note that requested order changes will be made at the discretion The Official Community of Buddy Holly staff. During certain periods we may not be able to make any changes in time due to the volume and nature of orders. It is your responsibility to verify the accuracy and completeness of an order before you finalize and submit the order in the check out process.
Order Confirmations
After you have submitted your order to the BuddyHolly.com Store, an order confirmation will be sent to the email address you entered into your BuddyHolly.com Store account. While this email confirms that we did receive your order, it does not signify our acceptance of your order. The Official Community of Buddy Holly reserves the right to cancel or limit your order at any point, including after the order confirmation has been sent to you.
In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made.
Order Limitations/ Cancellations
Occasionally, The Official Community of Buddy Holly may, at our own discretion, cancel or place limits on an order. These restrictions may extend to orders placed from the same BuddyHolly.com Store account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. The BuddyHolly.com Store reserves the right to limit or prohibit sales to dealers.
Termination of Use
The Official Community of Buddy Holly staff may, at our own discretion, terminate your account or your use of The Official Community of Buddy Holly at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. The Official Community of Buddy Holly reserves the right to change, suspend or discontinue all or any aspects of The Official Community of Buddy Holly at any time without prior notice.
Returns Policy
In order to keep our prices as low as possible, ALL SALES ARE FINAL! We are unable to exchange items or offer you a refund for any reason other than if the products you received are damaged, defective or incorrect. If you do not like the product after receiving it, or if it does not fit you, and other such reasons, we will not be able to offer refunds and exchanges.
We strive to ensure that the product descriptions and images on the site are correct. We expect you to be certain about purchasing a product before placing the order The Official Community of Buddy Holly. If you have any questions, we encourage you to ask us before ordering.
When you place your order you are entering into a contractual agreement for your order and we will proceed with charging your indicated payment method and delivering the products and/or services.
If the product you receive is remarkably different than what was advertised on The Official Community of Buddy Holly please contact us using one of the methods outlined in the Contact Us It will be at the sole discretion of The Official Community of Buddy Holly to determine if you will be able to return the product for refund or exchange.
However, if you received a damaged, defective, or an incorrect item we ask that you:
- Please contact us using one of the methods outlined in the Contacting Us section.
- Please explain the nature of the problem (damaged, defective, or incorrect item).
- We will investigate the issue and we may issue you a Return Merchandise Agreement (RMA) number.
- Carefully package the item for return making sure to include both the packing slip and the RMA number (please also write this on the outside of the box used for shipping).
- Send the item to one of the following addresses:
Canadian Orders:
MM Inc.
499 Terry Fox Dr. Unit 85
Kanata, ON K2T 1H7
CANADA
All Other Orders:
Norman G. Jensen Inc., MM
38465 NYS12
Clayton, NY 13624
USA - After processing the return, we'll send you a fresh copy of the defective item or correct item as fast as we can. If the replacement item turns out to be back-ordered, we will contact you with the options.
Contacting Us
If you have questions we are here to help! There are several ways to contact us:
- Email (preferred): store@BuddyHolly.com
- Telephone: +1 (416) 469-9809
When leaving a message, please specify your name, order number, phone number where we can reach you, and your question. - Postal Mail:
The Official Community of Buddy Holly
2238 Dundas Street West
P.O. Box 59039
Toronto, Ontario
M6R 3B5